AlienCloud PBX SCALE

Unlock the full potential of your contact center and tele-sales operations with AlienCloud PBX SCALE. From seamless inbound and outbound call management to a diverse array of Cloud PBX capabilities, CRM integration, and advanced analytics, it’s your all-in-one solution.

Manage multiple SIP trunks effortlessly via web browser, customize multi-layered IVR menus, and stay proactive with event alerts and instant messaging. Experience unparalleled efficiency and success – upgrade to AlienCloud PBX SCALE today!

Low Initial Upfront Costs

Cloud-hosted PBX is a cost effective solution because it eliminates the need for large capital expenditures in infrastructure as well as ongoing maintenance costs. IP phones are usually the only upfront investment of most cloud PBX installations.

Minimum Installation & Maintenance Hassle

As an off-site option, cloud PBX contributes to on-site energy and space savings. It does not require dedicated in-house expertise for hardware installation and maintenance. Normally, your hosted PBX service provider will take care of all these.

Rapid Scalability & Paying as You Grow

Our Cloud PBX service scales with your business, letting you add users as needed at any time. We offer a simple per-user monthly pricing model, you pay only for the resources required, ensuring a flexible phone system that grows seamlessly with you.

Working from Anywhere

Headquarters, branch offices, and teleworkers can all be unified under a cloud PBX system, sharing the same features and ensuring business continuity. For the remote workforce, the workplace is anywhere they want it to be as long as there is an internet connection.

What is Yeastar Call Center Solution?

The Yeastar P-Series Phone System has a built-in call center solution. A call center solution offers businesses a comprehensive package for calls, video, messaging, integrations, and more. It is suitable for businesses of all sizes.

With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.

Unified Agent and Supervisor Workspace

Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.

• Active & waiting call activities in one view
• Drag & drop call management
• Complete view of agent availability & performance data
• Real-time queue performance metrics tracking and display
• Role-based feature access control

Intuitive Reports, Easier Management

Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.

You can run targeted analysis of your call center data by customizing timeframe, agent, or queue selection. Share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.

Advanced call-efficiency-improving and UC features are also at your disposal:

• Instant Messaging
• Presence
• Native Contacts Management
• CRM Integration
• CTI (Computer Telephony Integration)
• Click to Call Chrome Extension

LinkusPBX Private Cloud IP-PBX

Unified Communications as a Service phone system for all your business needs. Designed for SMBs, LinkusPBX delivers enterprise-grade communications features along with advanced UC capabilities, bringing a solid, reliable and affordable hosted business voice solution. LinkusPBX powered by AlienCloud PBX SCALE platform for SMB across Southeast Asia – Malaysia, Singapore, Indonesia, Thailand, Philippines, Brunei, Vietnam, Cambodia, Laos, Myanmar and East Timor.