Guides

AlienVoIP Error Codes

Unable to make a VoIP call? Don’t worry. Use the table below to understand the error codes and their descriptions.

Error Code	Description	Error Code	Description
121	Inactive / Terminated / INVALID	126	Exceed Line Call Limit
122	Insufficient credit	127	Invalid Pin Code
123	Account Expired	128	IP Not allowed
124	Exceed Credit Limit	129	Country Not allowed
125	Exceed Daily Credit Limit	130	IDD Not allowed

Call Forwarding

Call Forwarding is an option to divert calls to an alternative phone number when the current receiving line is unavailable. Configure it easily in just a minute!

How to Configure Call Forwarding

Expand “Value Added” on your left and select Call Forwarding.
Select the number from the drop-down menu.
Ensure Enable Call Forwarding is checked. If it is not, check the box manually.
Enter the phone number where the call will be forwarded to using the format: 00 + Country Code + Area Code + Phone No.
Click the Submit button to save your settings.

Using AlienVoIP with Yeastar/MyPBX

Set up a SIP trunk with AlienVoIP on your Yeastar/MyPBX IP PBX to enjoy cheaper calls to the PSTN network. Follow the steps below to get started.

Setup Instructions

If you own a Yeastar/MyPBX IP PBX, follow these steps to configure a SIP trunk with AlienVoIP. Ensure that you are registered with AlienVoIP, your account is activated with credits, and you have at least one SIP username.

Step 1

Step 2

Create a SIP trunk registered to AlienVoIP:

Click on “Trunks” on the side bar.
Click the “Add VoIP Trunks” button. A popup will appear to collect SIP trunk information.
Fill in the necessary information using your SIP username and password. (Available in your member account.)
Save the configuration.

Step 3

Create outbound routes to route outgoing calls to the AlienVoIP SIP trunk:

Click on “Outbound Routes”.
Name your route and fill in a dial pattern. Use “X.” to match any dial sequence.
Select member extensions to be routed through this configuration.
Choose the trunk to handle outgoing calls.
Save the configuration.

Once all configurations are complete, your server is ready to make calls through AlienVoIP. Contact our support team if you need assistance.

AlienVoIP with YeaLink T20P

Learn how to set up AlienVoIP with the YeaLink T20P in a few simple steps.

1. Login

Open your browser and navigate to http://Yeastar-iphone-(your ip address). For example, the IP address might be 10.0.0.24. The IP address may vary depending on your network configuration. Please check with your IT Department for the correct IP address.

2. IP-Phone Status

After successfully logging in, you will see the IP-Phone status screen.

3. Configure Account

Click on “Account” in the menu and select “Account 1”. Configure the settings as shown below.

Note:

For offices using AlienVoIP’s A401 PBX, refer HERE to set up your username, password, and SIP Server.
For private AlienVoIP users, use your AlienVoIP account username and password. Enter “alienvoip.com” as the SIP Server. Don’t have an account? Click HERE to register.

After filling in the necessary details, click “Confirm” at the bottom of the page.

4. Registration Success

If your IP-Phone is successfully registered, the Account Status will display “Registered”.

SIP Server IP Address

The SIP Server IP Address varies depending on your network. To learn how to set up AlienVoIP A401, please refer HERE.

Account Registered — Registration Success